researchgate = {https://www.researchgate.net/publication/265089510},
  author = {Kratzke, Nane},
  booktitle = {Cloud Computing and Services Science},
  editor = {Ivanov, Ivan and van Sinderen, Marten and Shishkov, Boris},
  keywords = {Cloud; Business information system; Cost; Cost estimation; Cost transparency; ITIL; COBIT; TOGAF},
  pages = {185-203},
  publisher = {Springer New York},
  series = {Service Science: Research and Innovations in the Service Economy},
  title = {Cloud Computing Costs and Benefits},
  url = {http://dx.doi.org/10.1007/978-1-4614-2326-3_10},
  year = {2012},
  bdsk-url-1 = {http://dx.doi.org/10.1007/978-1-4614-2326-3_10}